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Privacy Policy

Last updated: August 2025

At Louis Designs Créations, protecting the privacy of our visitors and customers is a priority. This Privacy Policy explains transparently how we collect, use, share and safeguard your personal data when you visit LouisDesignsCreations.com or make a purchase.

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Data we collect

When you browse our website or place an order, we may collect the following information:

  • Personal information: first name, surname, email address and telephone number

  • Delivery data: postal address used to ship your orders

  • Order and billing information

  • Payment data: this information is processed by secure external services such as Stripe or PayPal; we never have access to your banking details.

  • Browsing data: IP address, browser type, pages visited and time spent on the site (through cookies or tools such as Google Analytics)

 
How we use your data

Your personal data is used to:

  • Process and deliver your orders

  • Send you email confirmations and tracking updates

  • Manage your customer account and preferences

  • Respond to enquiries submitted through the contact form

  • Offer you personalised content and promotions (where you have given consent)

  • Improve your experience on our website

 
Data sharing

Your data is only shared with theservice providers required to process your order: Wix, payment providers, Prodigi, carriers and email services where you have consented to receive newsletters.

We never sell or rent your personal data to third parties.

 
Retention period

Your data is retained only for as long as strictly necessary for the purposes described above:

  • Order-related data: up to 10 years (accounting obligations)

  • Contact data: up to 3 years after the last exchange

  • Cookies: maximum retention period of 13 months

 
Your rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Access to your personal data

  • Correction or updating

  • Erasure, subject to legal limitations

  • Object or withdraw your consent

  • Data portability

To exercise your rights, simply email us at contact.louis.design@gmail.com. We undertake to respond within one month.

 
Cookies

Our site uses cookies to:

  • Improve your browsing experience

  • Analyse traffic

  • Personalise the user experience

On your first visit, you can accept or refuse cookies through a dedicated banner. You can also change your preferences at any time in your browser settings.

 
Security

We implement all necessary technical and organisational measures to protect your data, including SSL encryption, secure storage and restricted access to sensitive information.

 
Changes

This Privacy Policy may be amended at any time to reflect changes in our practices or legal obligations. The date of the latest update appears at the top of this document.

 
Contact

For any questions about this policy or your personal data, please write to:
📧 contact.louis.design@gmail.com

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