Privacy Policy

Last updated: August 2025

At Louis Designs Creations, the privacy of our visitors and customers is a priority. This privacy policy aims to transparently explain how we collect, use, share, and protect your personal data when you visit our website LouisdesignsCréation.com or make a purchase.

Data we collect
When you browse our website or place an order, we may collect the following information:

• Personal information: first name, last name, email address, phone number

• Delivery data: postal address for shipping your orders

• Order and billing information

• Payment data: these are processed via secure external services such as Stripe or PayPal; we never have access to your banking details

• Browsing data: IP address, browser type, pages visited, time spent (via cookies or tools such as Google Analytics)

Use of your data
Your personal data is used to:

• Process and deliver your orders

• Send you order confirmations and updates by email

• Manage your customer account and preferences

• Respond to your requests via the contact form

• Provide you with personalized offers and content (if you have given your consent)

• Improve your user experience on our site

Data sharing
Your data is only shared with trusted service providers necessary for the proper operation of our business:

• Secure payment services (e.g., Stripe, PayPal)

• The print-on-demand service responsible for producing and shipping your orders

• The Wix hosting platform

• Audience measurement or emailing tools

We never sell or rent your personal data to third parties.

Data retention
Your data is kept for the strictly necessary duration for the purposes mentioned above:

• Order-related data: up to 10 years (accounting obligations)

• Contact data: up to 3 years after the last interaction

• Cookies: maximum duration of 13 months

Your rights
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

• Access your personal data

• Rectification or update

• Deletion, within legal limits

• Objection or withdrawal of consent

• Data portability

To exercise your rights, simply contact us by email at contact.louis.design@gmail.com. We are committed to responding within one month at the latest.

Cookies
Our site uses cookies to:

• Improve your browsing experience

• Analyze traffic

• Personalize the user experience

During your first visit, you may accept or refuse cookies via a dedicated banner. You can also change your preferences at any time through your browser settings.

Security
We implement all necessary technical and organizational measures to ensure the security of your data: SSL encryption, secure storage, restricted access to sensitive information.

Changes
This privacy policy may be updated at any time to reflect changes in our practices or legal requirements. The date of the last update is shown at the top of this document.

Contact
For any questions regarding this policy or your personal data, you can write to us at:
📧 contact.louis.design@gmail.com