Question 1

What are the delivery times?

Accepted Answer

Prints are made to order and then shipped from the nearest print shop. Delivery times are generally 6 to 10 business days from the order confirmation.

Question 2

Where do you deliver?

Accepted Answer

To provide fast service and limit transport distances, deliveries are currently restricted to the European Union and the Schengen Area.

Question 3

Which provider do you work with for printing?

Accepted Answer

The artworks are printed using the Fine Art Giclée process via our partner Prodigi in European printing workshops used by many professional artists and photographers.

Question 4

What paper do you use?

Accepted Answer

We print our posters on the prestigious fine-art paper Hahnemühle German Etching 310 g/m², renowned for its subtle texture, delicate grain and neutral pH, which ensure excellent preservation. Cards and postcards are printed on Mohawk Superfine 324 g/m²paper, renowned for its soft texture, stiffness and finish.

Question 5

What formats are available?

Accepted Answer

Poster prints are available in various sizes: A5, A4, A3, A2 and A1 (may vary depending on the illustration). Cards and postcards are available in standard (10x15cm) and large (13x18cm) sizes.

Question 6

How are the prints packaged?

Accepted Answer

For A3 and larger formats: prints are carefully rolled in a reinforced cardboard tube.For A4 and smaller formats: shipped flat in a reinforced cardboard envelope.In all cases, the packaging is robust and recyclable; the works are handled with care, unframed, and a quality control is carried out before each shipment.

Question 7

Why do you print on demand?

Accepted Answer

Print on demand limits unnecessary inventory and reduces waste. You choose your artwork and its size; it is printed especially for you.

Question 8

Do you accept returns or exchanges?

Accepted Answer

Because artwork is printed on demand, returns or exchanges are generally not possible. If your print arrives damaged or does not match your order, contact us quickly via the form so we can find a solution.

Question 9

What payment methods are accepted?

Accepted Answer

Online payment is secure and accepts major bank cards as well as PayPal.

Question 10

How to contact Louis Designs Créations?

Accepted Answer

Do you have a question or need assistance? Use the contact form available on the “Contact” page; we will get back to you as soon as possible.

Frequently Asked Questions